Returns and Refunds Policy

At Siona Pantry, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, our Refunds and Return Policy is designed to make the process simple and transparent.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as received.

• To initiate a return, please contact our customer support team at [email protected] with your order details.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued through the original method of transaction or as store credit, based on your preference.

Exchanges

• We allow exchanges for defective or damaged items reported within 3 days of delivery.

• To request an exchange, please provide clear photos of the damaged or defective product along with your order details.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene and safety reasons (such as food-related products or opened packages). These will be clearly mentioned on the product page, if applicable.

Contact Us

For any return or refund-related queries, please reach out to us at:
Email: [email protected]